Refund Policy
Last updated: April 2026
Our satisfaction guarantee
Every Ode is created uniquely for the one you're celebrating. We stand behind the quality of every song we generate. If your song does not meet the standard you expected, we will regenerate it free of charge or issue a full refund, no questions asked.
Eligibility for a refund or regeneration
- You received a song that did not reflect the memories or details you submitted.
- There is a technical error (for example, the audio did not generate or the delivery link is broken).
- You request a refund within 30 days of your original purchase.
How to request a refund or regeneration
Contact us via our contact form with your order ID and a brief description of the issue. We aim to respond within one business day.
For a regeneration, please include any additional details about what you'd like changed and we'll prioritize your request.
Physical products (book, plaque, greeting card)
For physical keepsake products, refunds or replacements are available if the item arrives damaged or with a printing error. Please contact us within 14 days of receiving the item and include a photo of the damage.
We do not accept returns on personalized physical items that have been correctly printed to your specifications, unless the item is damaged or defective.
Subscriptions
Monthly subscriptions can be cancelled at any time from your account page. Cancellations take effect at the end of your current billing period; you will not be charged again after cancellation. We do not offer partial refunds for unused subscription time.
Processing time
Approved refunds are returned to your original payment method within 5 to 10 business days, depending on your bank or card issuer.
Questions
If you have any questions about this policy, please get in touch.